Our Vision

To be the North West Business Community’s preferred source for Lean Manufacturing advice, consultancy and training

Our Mission

Grow our portfolio of services in line with customer needs and continue to exceed expectations with innovative solutions

Raise the awareness of Lean Manufacturing Principles throughout the whole of the North West Business Community and highlighting the profitable benefits to be gained from implementation

Challenge clients and their workforce to strive for Excellence in business, process and personal development

Introduce the manufacturing network to the wider community (Schools, Colleges, Universities and Charities) and assist in the improvement of mutually beneficial relationships

Our Values

Honesty & Integrity

Maintain open, honest and ethical relationships with customers at all times
Show respect for and value individuals beliefs, background, ideas and opinions
Offer a professional and confidential service, ensuring customer image, trading and data are protected at all times
Be truthful with customers when uncovering strategic, personal and data related issues to maximise opportunities
Only offer services that will add value and provide a suitable return for the client

Customer Service

Guarantee product and service quality will always be determined by our customers
Listen to customer feedback and opinions to sustain world class delivery
Maintain long term quality relationships with all our customers
Remain selfless and ensure customers interests are the central focus during delivery
Keep things simple, no jargon. Communicate in Layman’s terms

Innovation

Guarantee that creativity and being innovative are key benefits we offer to our customers, providing the best possible value and financial return
Continue to enhance our portfolio with market leading advice and techniques
Avoid internal company politics and ivory towers to ensure communication channels remain buoyant within Futurestate Solutions
Continue to put pressure on our competitors with our outstanding commitment to creativity
Be the leaders in our field with healthy minds and healthy bodies

Courage

Challenge ourselves every day to make a difference
Challenge the current boundaries to product/service development to accomplish maximum efficiency
Challenge ways of thinking and place innovation at the forefront of everyone’s minds
Challenge all problems faced by customers and provide the most profitable solutions
Challenge comfort zones and help people become the best they can be

Fun

Celebrate successes and achievements with customers
Maintain a sense of humour and keep relationships healthy
Maintain a ‘no blame’ culture and laugh at occasional mistakes
Maintain a healthy work life balance and assist customers in achieving the same
Keep smiling. It’s infectious

Charity & Community

Promote involvement with local charities that struggle to compete with the large national charities
Establish links between local schools, colleges and universities within the business community
Hold regular fund raising events and join other events involving local charities
Offer yearly contributions from profit to local charities
Provide opportunities for local charities and education facilities to speak at meetings and events